Annie Golden (born October 19, 1951) is an American actress and singer. She first came to prominence as the lead singer of the punk band The Shirts from 1975-1981 with whom she recorded three albums. She began her acting career as Mother in the 1977 Broadway revival of Hair; later taking on the role of Jeannie Ryan in the 1979 film version of the musical. Other notable film credits include Desperately Seeking Susan (1985), Baby Boom (1987), Longtime Companion (1989), Strictly Business (1991), Prelude to a Kiss (1992), 12 Monkeys (1995), The American Astronaut (2001), It Runs in the Family (2003), Adventures of Power (2008), and I Love You Phillip Morris (2009). 　　Golden is best known for portraying mute Norma Romano in the Netflix comedy-drama web television series Orange Is the New Black from 2013-2019. In 1985-1986 she appeared as the recurring character Tommy in Miami Vice, and from 1989-1992 she portrayed the recurring role of Margaret O'Keefe on the sitcom Cheers. She has appeared as a guest star on several television programs, including American Playhouse, Dear John, Father Dowling Mysteries, High Maintenance, Law & Order, and True Blue among others.